MS ISO 10001-2007 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001: 2007, IDT)

The International Organization for Standardization (ISO). The International Standard ISO 10001:2007 has the status of a Malaysian Standard. 2007p. This International Standard provides guidance for planning, designing, developing, implementing maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour that are aimed at enhanced customer satisfaction. Annex A provides simplified examples of codes for different organizations.