Chandler Robert C. etc. Crisis Communication Planning: Sustaining Effective Corporate Communication During Disasters, Emergencies, and Critical Events

Richard L. Arnold, CBCP. — 2005. — 110 p.This book is an excellent example of what can be accomplished when knowledge and motivation are exerted toward a practical application. The material presented in this book has been researched, compiled, and organized by individuals who have devoted themselves to understanding and applying the research, theory, and normative techniques of effective communication to the challenges th at business continuity planners, crisis managers, disaster recovery managers, and all busi ness executives face during crises.Aspects of Crises
Laying the Groundwork
Intrinsic Communication Challenges
Implementation of Crisis Management
Crisis Communication Centers
Common Communication Failures
The Message
Communication Channels
Alternative Comminication Technologies
Automated Notification Systems
The Spokesperson
Understanding News Media
Handling Challenging Questions