Bissell D. Statistical Methods for SPC and TQM

Springer US, 1994. — 374 p.The text is based on successful courses run by the author under the title 'SPC + '. I am grateful to the many who have encouraged (even nagged) me to adapt my course notes for publication. They include clients who have allowed me to use examples of applications, colleagues who have assisted in developing simplified versions of established methods, and course participants who have offered suggestions on presentation.