Pagano M.P. Health Communication for Health Care Professionals: An Applied Approach

New York: Springer, 2016. — 298 p.Promotes an interdisciplinary approach to the study of health communication
According to the Joint Commission, over 75% of all serious medical errors in this country result from miscommunication. Based in these adverse realities and the author philosophy that communication is a clinical skill integral to effective health care delivery, this comprehensive text addresses thetheories and abilities needed by all health care providers. The only text written specifically for students of nursing, medicine, physical therapy,pharmacy, dentistry, physician assistants and opticians, this book incorporates recommendations for specific multimedia, suggestions for class discussion and interactive case studies to provide a rich and multi-perspective learning experience for gaining optimal expertise in effective health communication
The author underscores the importance of developing and maintaining successful relationships with patients, peers, and colleagues as a cornerstone ofeffective health care outcomes. With an emphasis on interactive learning, the text utilizescommunication theories to analyze verbal and non-verbalbehaviors in diverse health care contexts and assess which are more effective and why. Summaries at the end of each chapter discuss health communicationoutcomes. Chapters cover interpersonal and gendered communication, provider-patient communication, intercultural communication, organizationalcommunication, team communication, malpractice, palliative care, end-of-life communication, and many other topics.Key FeaturesFosters a patient-centered, interdisciplinary, multidimensional learning experience for health care students Recommends experiential learning using videos, films, and related discussion exercises Presents case study role-plays Provides companion case study resource to enhance learning objectivesCopyrightForewordShare Health Communication for Health Care Professionals: An Applied Approach
A Brief History of U.S. Health Care
Health Communication
A Historical Overview of Health Communication: The First American Hospital
Impact of Wars on Health Care Delivery
Bartering for Health Care
A Disease-Centered Approach
The Rise and Impact of Technology
Pharmaceutical Contributions to Health and Costs
Contemporary American Health Care and its Impact on Health Communication
Reflections
Skills Exercise
Health Communication Outcomes
Health Care Pedagogy
Health Communication: A Generalist Approach
Training Providers: The Early Years
Training Providers: The Flexner Report
Biomedical Model
Biomedical, Technological Specialization
The Nursing Coculture
Biopsychosocial Model
The Culture of Health Care
Reflections
Skills Exercise
Health Communication Outcomes
Interpersonal and Gendered Communication
Interpersonal Communication and Health Care
Building Relationships
Verbal and Nonverbal Competencies
Role, Self, and Goal Competencies
Sex versus Gender
Masculine-Versus Feminine-Gendered Communication
Reflections
Skills Exercise
Health Communication Outcomes
Provider–Patient Communication
Narratives
Listening Versus Talking
Audience Analysis: Across the Life Cycle
Age
Education
Sex
Gender
Socioeconomic Status
Stereotypes and Marginalized Populations
Health Literacy
Reflections
Skills Exercise
Health Communication Outcomes
Intercultural Communication in Health Care
Health Care Culture—Providers
Reflections
Skills Exercise
Health Communication Outcomes
Ethics and Health Care
Autonomy
Truth Telling
Confidentiality
Consent for Care
Paying for Health Care
Quality of Life and/or Death
Reflections
Skills Exercise
Health Communication Outcomes
Capitalism, Health Care, and Health Communication
Capitalism, Technology, and Specialization
Managing Health Care
Capitalism and Medicine—Influence and Bias
From a Clinical to a Business Model
The Economics of EMRs and EHRs
Rewards for Treating, Not for Preventing, Illness/Injury
Reflections
Skills Exercise
Health Communication Outcomes
Health Care Organizational Communication
Organizational Communication
Organizational Communication Theories
Mission, Values, and Goals
Marketing and the Media
Health Care Administration
Reflections
Skills Exercise
Health Communication Outcomes
Team Communication
Team Communication in Hospitals/Health Care
A Systems Approach
Team Development
Roles
Norms
Status
Relationships
Team Roles
Managing Conflict
Reflections
Skills Exercise
Health Communication Outcomes
Provider–Provider Communication
Hierarchy and Autonomy
Electronic Medical Records
Systems Approaches
Burnout
Reflections
Skills Exercise
Health Communication Outcomes
Health Care Leadership Communication
Traits, Skills, and Styles
Contingency, Path–Goal, and LMX Theories
Reflections
Skills Exercise
Health Communication Outcomes
Risk Management and Health Communication
Changing the Landscape of Risk Management
Adverse Events: State and Federal Oversight
Disclosure of Adverse Events
Communication Problems: When Behavior Becomes a Risk
Reflections
Skills Exercise
Health Communication Outcomes
Medical Malpractice and Health Communication
Communication in Medical Malpractice
Elements of a Medical Malpractice Action
Causation
Initiation of a Lawsuit
Reflections
Skills Exercise
Health Communication Outcomes
Palliative Care and End-of-Life Communication
Palliative Care
End-of-Life Communication
Acceptance in Stages
Taking a Patient-Centered Approach
Utilizing a Family-Centered Approach
Reflections
Skills Exercise
Health Communication Outcomes
Changing the Culture and Communication of Health Care in America
Health Care and U.S. Cultures
Business versus Clinical Model
Reflections
Skills Exercise
Health Communication Outcomes