Polansky Barry. The Complete Dentist: Positive Leadership and Communication Skills for Success

Wiley-Blackwell, 2018. — 256 p. — ISBN 9781119250807.The Complete Dentist: Positive Leadership and Communication Skills for Success presents proven ideas and methods to help the dentist understand the essential principles of effective communication, become more influential and credible, improve presentations, gain case acceptance and retain patients, and get more referrals. The book also explains the five elements of success and happiness (PERMA), which lead to better leadership and communication skills. This resource thoroughly examines the reasons why it's important for dentists to be effective communicators and leaders, and how this will help their patients, staff, and practices. This unique book offers chapters covering the field of dentistry today; human interaction rules; dentists and stress; attributes of vision, values and mission; positive psychology and leadership; being passionate; being optimistic; setting policies; managing energy and not time; how to build a team; and more.The Problem
The Many Faces of Dentistry – A Fragmented Field
Not the Golden Age of Dentistry
Dentistry Today
The Ultimate Losers In the End
The Solution
The Fundamental Value of Leadership
Positive Psychology and Leadership
Passion is the By‐product of Mastery – A New Curriculum
A New Beginning – A New Curriculum
Leadership Ethos
What Adam Smith Knew
The Foundation of Ethos – Self‐Awareness and Ownership
The Virtues of Emotional Intelligence
Grit, Optimism and Resilience
The TAO of Dentistry and a Culture of Trust
Pathos – Other People Matter
Your Focus – Your Success
The Charismatic Dental Leader
Contact – The First Four Minutes
Conversation With An Elephant
Logos – Where the Rubber Meets the Road
The Practical Wisdom of Systems and Processes
The Key Systems and Skills
Manage Your Energy, Not Your Time
Master of the Intangibles – It Takes a Team
Epilogue
A Master in the Art of Living