Bovee Courtland L., Thill John V. Professional Communications

Pearson Education, 2017. — 645 p. — ISBN-10 : 1323395024. ISBN-13 : 978-1323395028.Communicating Professionally in Today’s Digital, Social, Mobile World.
Collaboration, Interpersonal, Communication, and Business Etiquette.
Planning Business Messages.
Writing Business Messages.
Completing Business Messages.
Crafting Messages for Digital Channels.
Writing Routine and Positive Messages.
Writing Negative Messages.
Writing Persuasive Messages.
Understanding and Planning Reports and Proposals.
Writing and Completing Reports and Proposals.
Developing and Delivering Business Presentations.
Building Careers and Writing Resumes.
Applying and Interviewing for Employment.
Appendix A: Word-Processing Basics.
Appendix B: Using a Word-Processing Application.
Appendix C: Presentation Basics.
Appendix D: Enhancing Presentations.
Appendix E: Personal Communication Basics.