Van Servellen Gwen (ed.) Communication Skills for the Health Care Professional: Context, Concepts, Practice, and Evidence

3rd edition. — Jones & Bartlett Learning, 2019. — 634 p. — ISBN: 9781284141429Communication Skills for the Health Care Professional, Third Edition is a comprehensive guide to improving patient outcomes through relationship building and the use of information technology to foster communication between patients, families, and health providers.The author examines the context for communication in an evolving health care system and provides the foundations for understanding human and therapeutic communication. Readers will learn critical competencies to ensure quality, patient-centered care as well as skills to manage communication across relevant constituencies. The book also touches on solutions for transforming health care by changing patient behavior and systems of care.Designed for undergraduate students across the health professions, this text provides caregivers with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.The Context for Health Care Communications in an Evolving Health Care System
Evolution of Health Care Delivery and Implications for Health Providers
Technological Advances Have Changed the Way Health Professionals and Patients Communicate
Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
Foundations for Understanding Communications in Health Care
Principles of Human Communication
The Nature of Therapeutic Communications
Cultural Similarities and Differences and Communication
Critical Competencies in Therapeutic Communications
The Pervasive Role of Empathy, Confirmation, and Compassion
Communications That Contribute to Trust and Mistrust of Providers
The Art and Skillful Use of Questions
Therapeutic Use of Silence and Pauses
The Impact of Self-Disclosures
The Proper Placement of Advisement
Reflections and Interpretations
The Judicious Use of Confrontations, Orders, and Commands
Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
Communicating with Patients with Low Health Literacy
Communicating with Patients Who Have Chronic and/or Life Threatening Illness
Communicating with Patients and Families in Crisis
Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Communications Within and Across Health Care Provider Groups
Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Family Dynamics and Communications with Patients' Significant Others
Ethics and Communications in Health Care
Patient's Rights to Informed Choice and Consent in Health Care Decision Making
The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
Transforming Health Care through Changing Patient Behaviors and Systems of Care
Transforming Health Care through Changing Patient Behaviors and Systems of Care
Altering Systems of Care to Enhance Health Care Communications
Evidence Supports the Importance of Effective Communications
Bringing Health Provider Communication to the Patient, Not Patient to Provider
Communications to Promote Behavior Change
Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
Communications for Advance Care Planning