Westermann Tilo. User Acceptance of Mobile Notifications

Springer, 2017. — 144 p. — ISBN: 978-981-10-3850-1.This book presents an alternative approach to studying smartphone-app user notifications. It starts with insights into user acceptance of mobile notifications in order to provide tools to support users in managing these. It extends previous research by investigating factors that influence users’ perception of notifications and proposes tools addressing the shortcomings of current systems. It presents a technical framework and testbed as an approach for evaluating the usage of mobile applications and notifications, and then discusses a series of studies based on this framework that investigate factors influencing users’ perceptions of mobile notifications. Lastly, a set of design guidelines for the usage of mobile notifications is derived that can be employed to support users in handling notifications on smartphones.Introduction and MotivationChallenges and Motivation.
Research Questions.
Thesis Outline.Background
Background and Related Work
Mobile Human-Computer Interaction.
Technical Background.
Research Methodology.
Related Work.Technical Framework
Framework and Testbed for Tracing Mobile Application UsagePrerequisites.
Mobile Applications: Native, Web. and Hybrid Solutions.
Conceptual Framew'ork.
Domain-Specific Mobile Applications.Studies
Global Analysis of User Behavior in the FieldMethodology.
General Application Usage.
Notification Handling.
Discussion.Permission Requests and Notification SettingsStudy B: Notification Settings Across Categories.
Design Concept for Permission Requests.
Study C: Permission Request Characteristics.
Study D: Trust and Privacy.Receptivity to NotificationsStudy E: Modality, Actionability, and Perceived Importance.
Study F: Content and Frequency.
Study G: Context Factor Time.General ConclusionsLimitations.
Future Work.Appendix. Technostress Questionnaire
Bibliography