Bhote K. World Class Quality: Using Design of Experiments to Make It Happen

2nd ed. — New York: AMACOM, American Management Association, 2000. — XXIV, 487 p. — ISBN: 0-8144-0427-8 (alk. paper).Bhote, a highly-experienced quality consultant, presents the Design of Experiments tools created by quality guru Dorian Shainin. The author explains and elucidates in a clear and nontechnical style how Shainin's techniques work and how to apply them to a company's quality problems.