Jeston J., Nelis J. Business Process Management

Routledge, 2008. – 500 p. – ISBN: 0750686561, 9780750686563Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.
This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.How can we demystify business process management?
What is business process management?
Why is it important to improve business processes before automating them?
When should you do BPM - what are the main drivers and triggers?
Who should be involved in BPM?
Why are organizational strategy and process architecture important in BPM implementation?
How do you sell BPM technology to the organization?
What are the critical success factors in a BPM project?
What are the critical implementation aspects for a BPM solution?
Why do you need a structured approach to implementing BPM?
Framework overview
Guidelines on how to use the framework
Organization strategy phase
Process architecture phase
Launch pad phase
Understand phase
Innovate phase
People phase
Develop phase
Implement phase
Realize value phase
Sustainable performance phase
Essentials introduction
Project management
People change management
Leadership
BPM maturity
Embedding BPM within the organization
Appendicies